WEBSITE TERMS AND CONDITIONS
Welcome to the Hop Nepal.com website ("https://www.hopnepal.com"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", and "Hop Nepal" refer to Hop Nepal, an Australian limited liability company. The term "you" or “customer” refers to the customer visiting or using the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement").
USE OF THE WEBSITE
• As a condition of your use of this Website, you warrant that:
• You are at least 18 years of age;
• You possess the legal authority to create a binding legal obligation;
• You will use this Website in accordance with these Terms of Use;
• You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
• you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
• All information supplied by you on this Website is true, accurate, current and complete; and
• If you have a Hop Nepal.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
• We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
Please take the time to read these terms and conditions as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.
If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.
Definitions
Services means use of this Website by customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.
the Website means the website at https://www.hopnepal.com
We / Us etc means Hop Nepal and any subsidiaries, affiliates, employees, officers, agents or assigns.
Accuracy of Content
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice.
Use
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.
If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
Passwords and Logins
It is important that Hop Nepal customers secure their own personal information. You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.
Confidentiality
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.
Hop Nepal assure its customers, that the information provided during bookings will be confidential and will never be disclosed (apart from requests by authorities or for legal matters).
Liability
To the fullest extent permitted by law, Hop Nepal disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you using this site or relying on anything contained in or omitted from this site.
Limitation of Liability
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
Indemnification for Loss or Damage
You agree to indemnify Hop Nepal harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
Intellectual Property and Copyrights
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a License Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:
Trademarks
The trademarks and logos contained on this Website are trademarks of Hop Nepal (ABN 78 166 063 001). Use of these trademarks is strictly prohibited except with Our express, written consent.
Links to External Websites
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
Information Collection
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in New South Wales.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
Disputes and Arbitration
Hop Nepal is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you or we may pursue claims as explained in this section.
To give us an opportunity to resolve informally any disputes between you and us arising out of or relating in any way to the Website, these Terms of Use, our Privacy Policy, any services or products provided, any dealings with our customer service agents, or any representations made by us (“Claims”), you agree to communicate your Claim to Hop Nepal by contacting Hop Nepal Customer Support or calling (02) 9171 8861. You agree not to bring any suit or to initiate arbitration proceedings until 60 days after the date on which you communicated your Claim to Customer Support have elapsed. If we are not able to resolve your Claim within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.
You and Hop Nepal agree that any and all Claims will be resolved by binding arbitration, rather than in court, except that you and we may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs). The arbitrator must follow and enforce these Terms of Use.
Arbitrations will be conducted by the Australian Centre for International Commercial Arbitration (ACICA) under its rules, including Australian Consumer Rules. Payment of all filing, administration and arbitrator fees will be governed by the ACICA’s rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the ACICA and will pay arbitrator’s fees.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator will have authority to decide issues as to the scope of this arbitration agreement and the arbitrability of Claims. If for any reason a Claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Hop Nepal: Arbitration Claim Manager,” at Hop Nepal, 109 West Botany St, Arncliffe 2205, Sydney, Australia. If we request arbitration against you, we will give you notice at the email address or street address you have provided. The ACICA’s rules and filing instructions are available at https://acica.org.au/arbitration-rules/.
Validity, Prices, and Goods and Services Tax (GST)
All prices stated on this website are in US currency. Prices are subject to change without notice in the event of fluctuations in exchange rates or increases in airfares or supplier costs outside the control of Hop Nepal. However, no surcharges will apply once final payment has been received. Most of the overseas products featured on this website are exempt from Australian GST. However, due to legislation, GST is applicable on all domestic services provided, such as cancellations, amendments, visa processing, etc.
Deposits and Balance Due
To secure a booking, a 20% non-refundable deposit will be required for all services within 7 days from the booking date. For all tours and services, final payment is required 60 days before commencement of your travel arrangements.
Payments
Payments may be made by direct deposit or credit card (Visa or MasterCard). A merchant fee of 1.5% for Visa and MasterCard is added to any payments processed using these methods.
For direct deposits, please transfer payment to the following bank accounts and forward the transaction record, along with your booking reference number to [email protected]:
Australian Bank – Commonwealth bank (CBA)
Account Name: Hop Nepal
Account Number: 11194905
BSB: 11194905: 062256
Service Fees, Cancellations, and Refunds
All bookings are final and cannot be changed, refunded, exchanged, or transferred to another party. Your credit card will be charged for the amount shown even if you do not use the booking. No refunds are available for cancellations once travel arrangements have commenced or “no-shows” due to personal negligence or choice. Hop Nepal does not authorise any overseas supplier or hotel to promise refunds on our behalf. All claims for refunds or reimbursements must be received in writing within 3 weeks from the date the service was provided.
For cancellations occurring prior to commencement of the booking, the following penalties will apply:
61+ days Loss of deposit*
60-40 days 50% fee
39-20 days 75% fee
19–0 days 100% fee
Visa Costs: Applying for visa service will include the total visa cost + $50 (service charge). The visa cost is non-refundable once it is purchased or following issue. Airline tickets, accommodation and tours bookings which have been issued are subject to cancellation fees imposed by the vendors.
Tour conditions & Special Requests
The services we provide are suitable for almost anyone and age is seldom an issue. An eagerness to be involved and a positive approach to travel will result in a satisfying and rewarding holiday. However, it is your responsibility to ensure that you have a suitable level of fitness to undertake your chosen travel itinerary and you must inform Hop Nepal of any medical condition that may prevent your full participation. If a re-routing of a tour is required, Hop Nepal will cover any additional costs associated with those changes within the dates of the particular tour. Any other changes (e.g., airline changes) which result in additional hotel nights, meals or other services are the responsibility of the passenger. Hop Nepal should be advised at time of booking of any dietary requirements or special requests, such as meals, bedding preferences, non-smoking rooms, etc. Whilst we cannot guarantee, we will endeavor to honor these requests when possible.
Passports & Visas
All customers must hold a current passport which must be valid for at least six months after your departure. It is the responsibility of the individual to obtain the required visas prior to departure or at the Nepal Airport. If an individual requires Hop Nepal to apply for a visa to Nepal, as that individual you will be required to pay the full cost of the visa along with any service charges.
Responsibility
Hop Nepal is an intermediary and acts only in the capacity of an agent for passengers in all matters related with booking flights, accommodation, and tours. All receipts, tickets, or vouchers are issued subject to the terms and conditions under which services are provided. Hop Nepal assumes no responsibility for loss, injury, accident, delay, damage, or irregularity that may be caused to person or property, regardless of cause or arising during any tour under its management, sponsorship, or procurement. Travelers acknowledge that reasonable changes may be made, and it is the responsibility of the passengers to make sure that they are in possession of the proper travel documents.
Reliance on Information
The information on this Website is provided in good faith, however, you should not rely on it without making your own independent assessment of the information. To the extent permitted by law, Hop Nepal offers no warranty as to the accuracy, currency, reliability, or completeness of any information contained on this site.
Amendments to Terms & Conditions
Hop Nepal may, without prior notice, amend or modify this disclaimer by posting the amended disclaimer to the Hop Nepal website.
Feedback, Questions, or Problems
Hop Nepal welcomes any feedback you may have regarding our Website or these terms and conditions. If you have any questions or queries, or if you have any suggestions or problems, please contact us at [email protected].